Frequently Asked Questions

Everything you need to know about your vinyl collection and orders.

How do you ensure records aren't damaged during shipping?

We use heavy-duty, reinforced cardboard mailers specifically designed for vinyl. Each record is secured with bubble wrap or cardboard stiffeners to prevent corner dings and seam splits during transit.

What is your return policy for opened vinyl?

We accept returns on defective or warped vinyl within 30 days of purchase. However, please note that we cannot accept returns for non-defective records once the shrink wrap has been removed.

Do you offer international shipping?

Yes, we ship our collection worldwide. Shipping rates and delivery times are calculated at checkout based on your location and the weight of your order.

How can I track my order?

Once your order is processed and shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are all the records on your site brand new?

Unless explicitly marked as 'Vintage' or 'Pre-owned' in the product description, all records sold on Experience Vinyl are brand new, factory-sealed pressings.